FAQs

SHIPPING

How long are shipping delivery times?

  • All orders are shipped within 48 hours. Canadian orders ship within 1 week. International orders may take 2-3 week.

How will I know when my order ships?

  • You will receive a confirmation email once your order has been processed. You will receive a second email with your tracking numbers. Use these numbers to track your shipment.

Do you ship to P.O. Boxes?

  • Unfortunately, we are unable to ship to P.O. Boxes.

Will I be charged customs/duty fees?

  • This depends on the purchase size and regulations in your country. Clasp Magic is not responsible for duties/fees.

Do you ship internationally?

  • Yes, we offer worldwide shipping.

 

* If you have any other questions, please read over our Shipping Policy

 

CLASP MAGIC

Which clasps work with Clasp Magic?

  •  Clasp Magic works with different sizes of Lobster and Ring Clasps. 

What age is Clasp Magic recommended for?

  • We have customers from preteen to seniors. Every woman deserves to wear bracelets, to feel confident, and to attach their bracelets independently. Clasp Magic is a game changer for bracelet lovers.

 Is Clasp Magic only for women?

  • Many link and chain bracelets for men have clasps. Men can struggle with tiny clasps as well and Clasp Magic can eliminate the struggle in men’s lives as well.

Does Clasp Magic come with a warranty?

  • Clasp Magic comes with a 14 Day Satisfaction Guarantee and a 60 Day Manufacturer's Warranty. For more details, please read over our Return/Exchange Policy.

 

CARE INSTRUCTIONS

  • Clasp Magic was designed to hold the clasp open for attachment ease. However, clasps were not designed to be left in a 'cranked open' position for extended periods of time. Once you have engaged the clasp in an open position in Clasp Magic, continue through to bracelet attachment. Do not leave your bracelet clasp open for extended periods of time in Clasp Magic.
  • When travelling, use the protective pouch to prevent the unit from getting scratched or damaged. Carefully store bracelets in the base. Storing bracelets in the jewelry storage when not is use will preserve the bracelet's metal finish.
  • To clean your unit, use a soft cloth and water. Wipe unit gently.

     

    RETURNS & EXCHANGES 

    If you are unsatisfied with your order, you can return items in their original packaging within 14 days from when your order was received. Please ensure that your order number is enclosed and know that you are responsible for any shipping costs.

     

    RETURN ADDRESS:

    Clasp Magic

    2101 Grenville Drive

    Oakville, ON, L6H 3Y5

     

    Warranty: 

    We stand by our product and care about your satisfaction. However, mistakes do happen and we will take care of you. Our 60 Day Manufacturer's Warranty covers:

    Manufacturing Defects - Broken Pieces, etc.

    * Please read over our Return/Exchange Policy for more information.